Account Executive

You probably remember the best interaction you’ve ever had with a company, and the worst one too. But what makes one customer journey feel effortless, personal and relevant, while another feels slow, generic and frustrating?

With our AI-powered Customer Engagement Platform, we connect conversations, customer data and payments through AI Agents. This allows companies all over the world to elevate their entire customer journey and grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Now, we’re looking for an Account Executive to join the Music & Live team (part of the Live BU) at CM.com.

What you will do

Help businesses and events connect with customers or visitors, automate work, and handle every interaction through one reliable, user-friendly platform. That is our mission for 2026.

As an Account Executive in the Music & Live team, you will play a key role in driving new business development opportunities within the vibrant events industry. The Music & Live team is part of CM.com’s Live business unit, which empowers event organizers with cutting-edge tech solutions, including ticketing, marketing, AI, mobile apps, and much more! From festivals and concerts to venues and large-scale events, you will work with some of the most iconic names in the industry, including Tomorrowland, Loveland, Ziggo Dome, F1 Dutch Grand Prix, Live Nation, Zwarte Cross, SAIL Amsterdam, Pukkelpop, Feyenoord, and Amnesia Ibiza.

At the heart of our offering is the Ticketing Platform, enabling event organizers to sell tickets seamlessly to their visitors. But the power of our solutions goes far beyond just ticketing. By combining ticketing with tools like our event app Appmiral, Customer Data Platform, Mobile Marketing Cloud, Mobile Service Cloud, HALO, and POS systems, we provide a one-stop-shop for event organizers to elevate their events and enhance the visitor experience. Our integrated approach helps organizers to work smarter, leverage data, and deliver unforgettable experiences.

In your first 12 months, you will:

• Take ownership of the entire sales process, from prospecting to closing deals. You will be the go-to-expert for our Music & Live solutions, building strong relationships with clients. You’ll work closely with the SDR team to identify and convert leads into long-term partnerships, expanding our portfolio and driving growth.

• Collaborate closely with event organizers and internal team to understand their needs and deliver tailored solutions.

• Visit clients and event venues to identify opportunities, strengthen partnerships for innovation, continuously improving our offerings and driving customer satisfaction. You will plan and deliver demos of our ticketing platform and other solutions, showcasing their value to potential clients.

• Monitor customer feedback and industry trends to identify opportunities for innovation, continuously improving our offerings and driving customer satisfaction.

• Make decisions fast, test ideas, and learn from what doesn’t work. Success is measured by impact, not by perfect plans.

• Help shape how this role will look a year from now. This is a dynamic role where you’ll have the freedom to rethink workflows, explore new technologies, and contribute to the evolution of Music & Live’s solutions and sales strategies.

That’s why you ideally have

• Experience in a commercial role, preferably in the events, technology, or leisure industry

• Strong communication skills and the ability to build and maintain relationships

• A commercial mindset with a sharp eye for opportunities to add value to clients

• You live close to our headquarters in Breda

• Fluency in Dutch and English, both written and spoken

The reality at CM.com

We believe honesty creates better matches. So here it is:

• You work on-site with your team; collaboration happens face to face.

• Priorities shift quickly, and we move forward before everything is finished or polished.

• AI will change how your role looks, fast. Some tasks you do today may disappear next year.

• You’re skilled in using AI tools like Claude Cowork to modernize workflows and stay ahead.

• For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

Speed and Change

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.

Company Benefits

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com club member, you’ll have the following benefits:

• Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Healthy food: Daily healthy lunches and snacks to keep you energized.

• Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.

• Value for work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses.

• Invest in your future: A solid pension plan.

• Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving

• Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.

• Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.