Imagine a world where every interaction feels effortless. At CM.com, we’re making that vision a reality by placing AI at the core of everything we do.

The world has never innovated as quickly as it is today, and CM.com is at the forefront of innovation again. From the SMS or WhatsApp messages you receive to the tickets you grab for your favorite festival or the chatbot that helps you solve a problem—our solutions are transforming the way businesses and people connect.

All our services are integrated into our unique business structure, which consists of four business units: Connect, Pay, Live & Engage.

Now, we’re looking for an Account Manager to join the Connect team to help develop our business in the Belgian market!

What you will do

CM.com has four business units. We are currently seeking an experienced account manager for the Connect business unit.

CM.com Connect offers a multichannel communication platform (CPaaS) that allows over 6000 clients in the Benelux to effectively communicate across various channels with their customers. This includes SMS, WhatsApp for Business, Voice, Email, RCS, Apple Business Chat, and other social media messaging channels.

The account manager will focus on providing exceptional client services to enterprise clients in the Belgian market. The Belgian sales team consists of approximately 6 colleagues in various sales roles, all working together to acquire new business opportunities and maintain and expand our existing client base.

You’ll thrive in this role as an Account Manager if you get energized by working on the following:

• Building relationships that matter: You’ll be the go-to person for your portfolio of clients, engaging with key stakeholders like C-level Technology, Security, and Marketing managers. You’ll uncover their needs, solve their challenges, and help them see the bigger picture of how CM.com’s solutions can elevate their business.

• Spotting opportunities everywhere: You’ll have a sharp eye for uncovering cross-sell opportunities within your existing client base, introducing them to CM.com’s broader suite of solutions—whether it’s customer contact software (Engage), payment solutions (Pay), or ticketing (Live)—and showing how these can add even more value to their business. On the new business side, you’ll focus on growing the Connect BU by crafting and executing strategic prospecting plans tailored to your Target Account Lists and key industries, to bring new clients into the CM.com family.

• Owning the stage: From attending industry events to networking, you’ll represent CM.com with confidence. And if you’re feeling bold, why not step up and deliver a keynote yourself?

• Bringing ideas to life: You’ll deliver engaging presentations and product demos that make our solutions shine. Plus, you’ll negotiate agreements that work for everyone involved.

You’ll report directly to Jan Van Bosch, our Country Lead, and be part of a team that’s all about collaboration, innovation, and having fun while driving results. If you love connecting with people, thinking strategically, and making a tangible impact, this role is for you!

If you're passionate about AI and eager to make an impact, we'd love to have you join our mission to change the way businesses and people connect.

Feel connected to our CM.com shared values

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.

• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.

• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other, regardless of gender, age, background, or beliefs.

• Speed & Change: We are an agile and dynamic organization that keeps adapting and knows how to respond to opportunity or change

Additionally, you ideally have

• A bachelor’s or master’s degree

• Multiple years of experience in sales or (key) account management

• Industry experience in IT, Telecom, or Saas

• Demonstrated success in selling complex solutions in complex environments

• A self-starting and team player mentality

• Fluency in Dutch, proficient in French and English

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

We can only consider candidates who already hold a permanent work and residence permit for Belgium. For this position, we are not offering visa sponsorship now or in the future. We emphasize this to be upfront and to avoid any misunderstandings or disappointment.

At CM.com, we are proud of our unique company culture. To keep our culture alive, we love working from the office. We advise to check if you live within reasonable commuting distance of the office(s) listed in the job description.

Why join CM.com?

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com Club Member, you'll unlock the following benefits:

• Effortless commutes: Your company car gets you where you need to be, fuel on us as well 😄

• Value for work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses.

• Invest in your future: Solid group insurance.

• Recover in the best circumstances: A hospitalization insurance.

• Lunch or groceries on us: Meal vouchers.

• Take your time off: You have 6 more days off, so 26 vacation days in total.

• Stay online and connected: A laptop and a mobile subscription to stay connected with all your clients, colleagues, and friends.

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you’re always learning and growing.

• Life’s a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

• Fuel your mind: Daily healthy fresh fruit to keep you energized.

Here, diversity is our superpower. Our diverse perspectives fuel innovation and drive us forward. We celebrate every member, regardless of age, background, or beliefs.

About CM.com

Founded in 1999, CM.com has grown into a global leader in conversational commerce, with solutions spanning Connect, Pay, Live, and Engage. Our mission is simple: to make life easier for businesses and their customers through cutting-edge technology.

Our ambition is to be an AI First company, meaning we don’t just use technology; we live it. CM.com is the place for innovators who share our enthusiasm for AI—whether they're powering up our products or transforming our own operations. If you're passionate about AI and eager to make an impact, we'd love to have you join our mission to change the way businesses and people connect.