Financial Controller

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Now, we’re looking for a Financial Controller to join the Finance department.

What you will do

As a Financial Controller, you play a key role in further professionalizing and automating our financial processes and controls. Innovation is at the heart of this position, with a strong focus on AI-driven improvements.

This role combines recurring responsibilities with project-based work, offering both structure and variety. Your responsibilities include performing financial analyses during month-end and year-end closings; applying and implementing IFRS and Dutch GAAP standards; preparing internal and external financial reports that go beyond statutory financial statements; and coordinating audits conducted by external auditors, both domestically and internationally.

You will be part of an international organization in which Finance is centrally organized, supporting multiple business units across various countries. In this role, you collaborate closely with different finance disciplines as well as business and corporate functions, giving you broad exposure and the opportunity to make a meaningful impact across the organization.

In your first 12 months, you will:

• Get to know CM.com, our people, culture, and business model.

• Work on core financial controlling activities, our financial control framework, reporting, and audit coordination.

• Work closely with your team members and other finance, corporate, and business teams.

• Identify and implement improvements in financial processes and controls using AI, automation, and smart tooling.

• Make decisions with confidence, test ideas, and continuously learn from both successes and setbacks.

• Actively contribute to shaping and further defining this role as the organization continues to grow and evolve.

• Success in this role is measured by impact, not by perfect plans, but by meaningful progress and continuous improvement.

That’s why you ideally have

• A Master’s degree in Accountancy or Finance; RA/CPA qualification is a plus.

• Several years of big 4 experience and a background in Accountancy.

• Strong technical accounting knowledge, including Dutch GAAP and IFRS, and experience with audits; advanced Excel skills and affinity with BI tools are a plus.

• A proactive, analytical and hands-on mindset; you take ownership, work accurately and are able to communicate effectively across different levels of the organization.

• A strong interest in automation and AI; you are AI-savvy or eager to further develop your skills in improving financial processes through technology.

• Professional proficiency in English and Dutch (written and spoken).

The reality at CM.com

We believe honesty creates better matches. So here it is:

• You work on-site with your team, collaboration happens face to face.

• Priorities can shift quickly as technology and insights evolve.

• AI will change how your role looks, fast. Some tasks you do today may disappear next year.

• We move before everything is finished or polished.

For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

Speed and Change

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.

Company Benefits

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com club member, you’ll have the following benefits:

• Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Healthy food: Daily healthy lunches and snacks to keep you energized.

• Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.

• Invest in your future: A solid pension plan.

• Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving

• Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.

• Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.