Implementation Specialist

Be part of CM.com. Step into a role where you’ll be empowered to connect and drive change at CM.com. We are looking for an energetic Implementation Specialist who's ready to innovate together with our clients! 

At CM.com, we’re passionate about empowering businesses to deliver incredible experiences to their users. This is not just a job, it's an opportunity to change the way businesses and people connect.

You may already know us from those seamless SMS or WhatsApp messages you receive, the tickets you effortlessly grab for that upcoming festival, pay for anything with our payment solutions, or even through chatting with the helpful AI chatbot for support. All our services are integrated into our unique business structure, which consists of four business units: Connect, Pay, Live & Engage.

Our people are the spark that ignites innovation. CM.com colleagues are fueled by a passion for technology and a dedication to making a difference.

Since 1999, our philosophy has remained the same: “Do what you like, do what you’re good at, and contribute”.

What you will do

As an Implementation Specialist at CM.com, your main responsibility is to be the expert on our Engage(SaaS) product portfolio. You will work closely with clients from various industries to understand their specific business needs and goals and to determine how CM.com's tools can help them succeed. Your role involves implementing one or more solutions to achieve these goals while managing the client’s project experience. You will communicate with clients through online and offline meetings, email, and phone calls. Additionally, you will provide training, conduct on-site brainstorming sessions, and assist with the implementation and roll-out of all Engage products like the Mobile Service Cloud, AI Cloud and Marketing Cloud.

As the primary point of contact for our clients, you are expected to engage with them in a personal and commercial manner. Implementations range from 1 week to 3 months. You should be comfortable managing multiple projects simultaneously, each with its own unique requirements.

While these are the main aspects of your role at CM.com, there are many other opportunities for variety and growth. We provide the freedom, support, and guidance necessary for you to succeed as an Implementation Specialist and ensure that you deliver results.

Feel connected to our CM.com shared values

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.
• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.
• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.
• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change

Additionally, you have:

• 3+ years of working experience in a fast-paced Software/IT company;
• A natural interest and affinity in technology;
• Relevant experience in project management, preferably in a SaaS company;
• Relevant experience in presenting and/or giving presentations;
• Knowledge of Json or JavaScript is a plus;
• Fluent in English and Dutch;
• Located within travel distance from our HQ in Breda.

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

Benefits of working at CM.com
Your CM.com journey starts with the 3-day Global Onboarding at our Breda HQ. Dive deep into our organization, the four business units, our unique culture, and connect with your colleagues from all over the world.

As a CM.com Club Member, you'll unlock a world of incredible benefits:

• Fuel your mind: Daily healthy lunches and snacks to keep you energized.
• Effortless commutes: Shuttle mobility cards and company cars get you where you need to be.
• Invest in your future: A solid pension plan.
• Take your time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days
• Own your success: Become a shareholder with our Employee Share Purchase Program.
• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.
• Life's a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Here, diversity is our superpower. Our diverse perspectives fuel innovation and drive us forward. We celebrate every member, regardless of age, background, or beliefs. At CM.com, everyone gets VIP access – because together, we rock