We connect @CM.com
CM.com is a thriving, globally recognised mobile tech company on the rise. With a robust portfolio boasting over 40 cutting-edge software products, our impact reaches far and wide, intertwining with your daily experiences—be it through text or WhatsApp messages, interacting with brands you love, or engaging with AI chatbots for support. Our mission? Crafting unparalleled customer experiences, directly impacting you—the end user.

Beyond technology lies a core belief in the power of individuals. Our vibrant group of ambitious, empathetic colleagues embodies this ethos, banding together daily as the driving force behind our success. They’re the entrepreneurial spirits that fuel our organisation's beating heart, tackling challenges head-on since our inception in 1999, guided by the motto: "Do what you like, do what you’re good at, and contribute."

In today's interconnected world, we recognise the profound impact of technology on people's lives. At CM.com, we're unwavering in our conviction that technology should elevate human experiences. Our aim? Empowering customers to actively engage in these digital realms. To help us achieve this mission, we're seeking an Account Manager to strengthen our South African Sales Team—an integral piece in our pursuit to better link people globally.

What you will do

As an AM, you are autonomous and focused on managing a assigned customer base, with the two core responsibilities in protecting and growing the base by upselling and cross-selling CM solutions. We enable a lot of freedom, support, and guidance for you to run your sales activities to ensure results are delivered.

This role is highly strategic and necessitates experienced SaaS sales professionals who have a talent for navigating complex organizations and executive level conversations. Communicating the value, ROI and benefits of what an omnichannel communication model, attached to robust customer data, does for our customers is essential. Your feedback will be important for market-fit, market trends, competitive threats, unmet needs, and opportunities to deliver greater value to potential and existing customers by extending CM.com’s solutions.

CM.com provides Conversational commerce services from its cloud platform. Commercial commerce is the intersection of using social messaging apps and shopping via mobile devices. We are official Business Solution Provider for the global social messaging market leaders and operates between tech-giants and enterprise organizations providing communication platform solutions. We help organizations successfully use next generation communication channels for interaction with their customers.

You will collaborate cross functional and work closely together with your – international - sales colleagues (Marketing and Sales Development Representatives, Customer Success Managers and Account Managers) with Product, Marketing and Development.

In addition to these activities, you are mainly concerned with:

• Create and execute a go-to-market plan for the SA enterprise market.

• Organize (online) demos and meetings to help customers during the education phase;

• Building a sustainable sale pipeline;

• Use our CRM (Salesforce) as your friend and keep it up to date so that it can guide you along the way;

• Attending relevant sales events and congresses.

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