Partner Manager

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.

“The entire customer journey. One platform”

What we value

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being.

Speed and Change

By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment.

The Role

As a Partner Manager, you will build and grow CM.com's network of partners in France, with a strong focus on agencies and IT services companies. Based in our Paris office, you will play an important role in growing our business through partners by setting up valuable, long term collaborations.

Our partners, including resellers, digital agencies, systems integrators, and technology providers, use CM.com's software solutions within their own services to their clients. These include Marketing Cloud, which turns conversations into personalized campaigns, Service Cloud, which helps companies deliver excellent customer support, the Customer Context Platform, which gives a complete view of the customer, and our Chatbot and Agentic AI Platform, which lets AI agents handle customer interactions on their own.

All of these solutions run on CM.com's communications platform, which brings together RCS, WhatsApp, SMS, Voice, and Email in one place. This allows businesses to have connected, personal, and smart conversations with their customers, wherever they reach out.

You will:

• Grow the partner portfolio with an organic growth target and cross-sell opportunity detection

• Developing resell and alliances, strategic partnerships and collaborations

• Identifying new opportunities for collaboration

• Coordinating marketing and partner activities: sales enablement tools, events and joint communications

• Ensuring optimal partner experience and customer satisfaction

• Analyzing partner performance and reporting results

• Use AI tools actively to improve your own work: experiment, automate, and share what works with your team

• A bachelor’s or master’s degree

• 5+ years of experience in Partner Management, Sales or Account Management for SaaS or CPaaS products

• The ability to work from the office, so living within commuting distance of Paris is essential

• Native-level proficiency in French for the French market, plus fluency in English, our internal company language

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

What we offer

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com Club Member, you'll unlock the following benefits:

• Join the club: Join our unique 3-day Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Fuel your mind: We will offer you meal vouchers to ensure daily healthy lunches and snacks to keep you energized.

• Effortless commutes: We’ll cover 50% of your transport/travel costs.

• Value for work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses.

• Take your time off: Recharge with 25 vacation days

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.

Before you apply

We work on-site, move fast, and expect you to bring your own thinking. Priorities shift, AI is actively changing how we work and we embrace that reality. If that sounds like a great environment to you, we'd love to hear from you.

Note: For this position, we can only consider candidates who already hold a permanent work and residence permit for France.