Imagine a world where every interaction feels effortless. At CM.com, we’re making that vision a reality by placing AI at the core of everything we do.

The world has never innovated as quickly as it is today, and CM.com is at the forefront of innovation again. From the SMS or WhatsApp messages you receive to the tickets you grab for your favorite festival or the chatbot that helps you solve a problem—our solutions are transforming the way businesses and people connect.

Now, we are looking for a Credit Controller to become part of the Credit Collection team in Breda

What you will do

Within the Credit Collection team, you are responsible for more than 5,000 customers worldwide and deal with more than 15 different entities. Different cultures, time zones, and communication styles add extra dynamism to this process. You are responsible for various debtor portfolios, each with its challenges. You prevent items from remaining open for too long and assess customers' creditworthiness. You follow up on outstanding invoices daily by telephone and in writing, with the ultimate goal of establishing a good relationship with a paying customer. For this, you will also be in daily contact with various internal teams (mostly Sales), nationally and internationally, and management.

You inventory, classify and handle outstanding disputes. In addition, the general inbox does not stand still, and here too, you ensure order and regularity. Furthermore, there is room for implementing improvement processes and optimizing procedures and reports. 

As a Senior Credit Controller, you will:

• Manage diverse debtor portfolios across more than 18,000 customers and 15 global entities, navigating cultural differences, time zones, and communication styles.

• Ensure timely follow-ups on outstanding invoices via phone and email, building strong relationships with customers to achieve successful outcomes.

• Assess customer creditworthiness and mitigate financial risks while maintaining a good rapport.

• Collaborate daily with internal teams, including Sales and Management, both nationally and internationally.

• Handle and resolve disputes, maintaining an organized and up-to-date inbox.

• Lead process improvements, optimize procedures, and enhance reporting systems.

• Use tools like OnGuard for credit control and Unit4 for financial administration.

The Credit Collection team comprises of three people and is part of the finance operations team, you will directly work with your counterparts from billing/accounts payable, accounting, an application manager and a business analyst. You will directly report to Joost van Heusden

In short, a broad, challenging role in which you juggle many balls and act as the link between the various departments and entities and the customer. We use Onboard Credit Manager.

Feel connected to our CM.com shared values

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.

• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.

• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.

• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change

Additionally, you ideally have

• A Bachelor’s degree.

• 3+ years of relevant experience in credit control, accounts receivable, or a similar position.

• Strong analytical skills and proficiency in Excel.

• A hands-on mentality with the ability to work independently and as part of a team.

• Fluency in English and in Dutch, both written and verbal.

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

We can only consider candidates who already hold a permanent work and residence permit for the Netherlands. For this position, we are not offering visa sponsorship now or in the future. We emphasize this to be upfront and to avoid any misunderstandings or disappointment.

At CM.com, we are proud of our unique company culture. To keep our culture alive, we love working from the office. We advise to check if you live within reasonable commuting distance of the office(s) listed in the job description.

Why join CM.com?

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com Club Member, you'll unlock the following benefits:

• Join the club: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Fuel your mind: Daily healthy lunches and snacks to keep you energized.

• Effortless commutes: Shuttle mobility cards and company cars get you where you need to be.

• Invest in your future: A solid pension plan.

• Take your time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.

• Life's a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Here, diversity is our superpower. Our diverse perspectives fuel innovation and drive us forward. We celebrate every member, regardless of age, background, or beliefs.

About CM.com

Founded in 1999, CM.com has grown into a global leader in conversational commerce, with solutions spanning Connect, Pay, Live, and Engage. Our mission is simple: to make life easier for businesses and their customers through cutting-edge technology.

Our ambition is to be an AI First company, meaning we don’t just use technology; we live it. CM.com is the place for innovators who share our enthusiasm for AI—whether they're powering up our products or transforming our own operations. If you're passionate about AI and eager to make an impact, we'd love to have you join our mission to change the way businesses and people connect.