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Senior Account Manager
Be part of CM.com. Step into a role where you’ll be empowered to connect and drive change at CM.com. We are looking for an experience Account Manager to join our team! At CM.com, we’re passionate abou
About us
Be part of CM.com. Step into a role where you’ll be empowered to connect and drive change at CM.com. We are looking for an experience Account Manager to join our team!
You may already know us from those seamless SMS or WhatsApp messages you receive, the tickets you effortlessly grab for that upcoming festival, pay for anything with our payment solutions, or even through chatting with the helpful AI chatbot for support. All our services are integrated into our unique business structure, which consists of four business units: Connect, Pay, Live & Engage.
Our people are the spark that ignites innovation. CM.com colleagues are fueled by a passion for technology and a dedication to making a difference.
Since 1999, our philosophy has remained the same: “Do what you like, do what you’re good at, and contribute”.
What you will do
CM.com Connect offers a multichannel communication platform (CPaaS) that allows over 4000 Dutch clients to communicate across various channels with their customers effectively. This includes SMS, WhatsApp for Business, Voice, Email, RCS, Apple Messages for Business, and social media messaging channels.
The account manager will focus on providing exceptional client services to enterprise clients in the Dutch market, specifically in the following sectors: Tech & Media, Logistics, Telco & Utility, Finance, and Government. The sales team in Connect consists of approximately 10 colleagues in various sales roles, all working together to acquire new business opportunities and maintain and expand our existing client base.
In this role, the account manager will directly interact with the main stakeholders in client organizations, such as (C-level) Technology, Security, or Marketing managers. Additionally, you will be responsible for identifying commercial opportunities for CM.com beyond your specific domain (Connect). This could include our product offerings related to customer contact software, payment solutions, or ticketing.
This position reports directly to Sven van Gurp, the Sales Manager.
You connect with us, if you
Feel connected to our CM.com shared values
- Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.
- Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.
- Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.
- Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change
Additionally, you ideally have:
- A bachelor’s or master’s degree
- Indystry experience in IT, Telecom, or SaaS is a hard requirement
- Minimum of 3 years of experience in sales or key account management, preferably in corporate environments
- Experience in a sales-driven organization with commercial targets
- Demonstrated success in selling complex solutions in complex environments
- Fluency in English and Dutch
Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.
Benefits of working at CM.com
Your CM.com journey starts with the 3-day Global Onboarding at our Breda HQ. Dive deep into our organization, the four business units, our unique culture, and connect with your colleagues from all over the world.
As a CM.com Club Member, you'll unlock a world of incredible benefits:
- Fuel your mind: Daily healthy lunches and snacks to keep you energized.
- Effortless commutes: Shuttle mobility cards and company cars get you where you need to be.
- Invest in your future: A solid pension plan.
- Take your time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days
- Own your success: Become a shareholder with our Employee Share Purchase Program.
- Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.
- Life's a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.
Here, diversity is our superpower. Our diverse perspectives fuel innovation and drive us forward. We celebrate every member, regardless of age, background, or beliefs. At CM.com, everyone gets VIP access – because together, we rock
Our Hiring Process
It's just clean and simple!
Step 1
Initial call
Meet the recruitment team and learn more about CM.com & the position and tell about your experience & motivation
Step 2
Visit the office & Meet the team
Step 3
Meet the founder / COO
Step 4
Get an Offer
Questions? Reach Out To Me!
Steven Trienen Lead Recruiter
