AI Specialist

Are you the bridge between AI technology and practical applications? Do you want to be in the absolute forefront of AI Development? Do you want to connect customers, product developers, and internal teams through your expertise in AI? Then we're looking for you! Be part of it and step into a role where you’ll be empowered to connect and drive change at CM.com.

Our ambition is to be an AI First company, meaning we don’t just use technology; we live it. CM.com is the place for innovators who share our enthusiasm for AI—whether they're powering up our products or transforming our own operations.

If you're passionate about AI and eager to make an impact, we'd love to have you join our mission to change the way businesses and people connect.

You may already know us from those seamless SMS or WhatsApp messages you receive, the tickets you effortlessly grab for that upcoming festival, pay for anything with our payment solutions, or even through chatting with the helpful AI chatbot for support. All our services are integrated into our unique business structure, which consists of four business units: Connect, Pay, Live & Engage.

Since 1999, our philosophy has remained the same: “Do what you like, do what you’re good at, and contribute”.

What you will do

As an AI Specialist at our company, you play a crucial role in the success of our AI solutions. You're the expert who guides customers in effectively using our AI products, contributes to product development, and inspires colleagues with the possibilities of AI.

You will be mainly involved in two of our products: Inspire and HALO.

Inspire is the personalization AI Engine of CM.com.  The AI personalization engine is designed to elevate customer engagement and foster meaningful relationships. CM.com's AI personalization engine provides a comprehensive suite of modules, each crafted to enhance your interaction strategies and deliver personalized experiences that resonate with your audience. Examples of the modules are for instance personal recommendations or predictive (re-)activation campaigns for our clients.

Besides personalization with AI, another CM product you will be broadly involved in is Halo. An advanced Agentic AI Platform that fundamentally transforms tasks and business processes. In recent years, organizations have gained experience with AI assistants that primarily work on a query basis (GenAI). The Agentic AI Platform HALO takes this a step further by offering proactive support that enables organizations to be ready for the future.

This role involves collaborating with colleagues and effectively guiding our clients in integrating AI into their businesses, meaning not every day is spent in the office. In addition to working from our offices in Tilburg, Breda, and Amsterdam, you will routinely visit our clients.

You will, amongst others:

• Advise and educate customers on the possibilities and limitations of our AI products

• Contribute to product development by improving market fit

• Inspire and educate internal teams about AI

• Analyze problems and opportunities related to AI implementations

• Optimize and implement AI solutions across diverse sectors

Feel connected to our Shared Values

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.

• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.

• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.

• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunities or change.

Additionally, you have:

• Demonstrable knowledge and experience in applying AI concepts in practical situations

• Multiple years of experience working in a setting similar to ours. You are able to communicate effectively and professionally with diverse stakeholders, including product teams, internal colleagues, and clients

• Strong analytical skills with the ability to identify and solve complex problems

• Data & technical skills: experience with programming, technical understanding of infrastructure (how API calls work are known to you), query capabilities, and interpreting results through dashboarding

• Data Science knowledge: understanding of Generative AI (GenAI), Agentic AI, and Consumer AI

• Fluency in English and Dutch

• No problem with working from our offices in Tilburg, Breda, and Amsterdam or visiting the clients

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

Benefits of working at CM.com

Your journey starts with the 3-day Global Onboarding at our Breda HQ. It's your fast track to CM.com awesomeness. Dive deep into our culture, connect with fellow game-changers, and get ready to join informative sessions, practical workshops, and great fun.

As a Club Member, you'll unlock a world of incredible benefits:

• Fuel your mind: Daily healthy lunches and snacks to keep you energized.

• Effortless commutes: Shuttle mobility cards and company cars get you where you need to be.

• Invest in your future: A solid pension plan.

• Take your time off: 25 vacation days with the option to buy 10 more to provide peace of mind.

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.

• Life's a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.
  

Here, diversity is our superpower. We celebrate every member, regardless of age, background, or beliefs.