Customer Success Manager

Be part of CM.com. Step into a role where you’ll be empowered to connect and drive change at CM.com. We are looking for a Customer Success Manager who is ready to grow our SaaS, CPaaS and all-in-one event management platform.

At CM.com, we’re passionate about empowering businesses to deliver incredible experiences to their users. This is not just a job, it's an opportunity to change the way businesses and people connect.

You may already know us from those seamless SMS or WhatsApp messages you receive, the tickets you effortlessly grab for that upcoming festival, pay for anything with our payment solutions, or even through chatting with the helpful AI chatbot for support. All our services are integrated into our unique business structure, which consists of four business units: Connect, Pay, Live & Engage.

Our people are the spark that ignites innovation. CM.com colleagues are fueled by a passion for technology and a dedication to making a difference.

Since 1999, our philosophy has remained the same: “Do what you like, do what you’re good at, and contribute”.

What you will do

You will become part of the local Belgian Sales team but you’ll also become part of our entire Live, Engage and Connect BU’s. Your colleagues are the Account Executive and Account Management team, a diverse, high-performing and close-knit team that delivers value to all our clients on a daily basis. You’ll report directly to Country Lead of Belgium.  

As a Customer Success Manager, you will play a pivotal role in ensuring our clients derive maximum value from our Engage, Live and Connect Platform, achieve their desired strategic goals, and ultimately become our brand advocates. Your primary focus will be to foster strong relationships with our clients, helping them realize the full potential of our products while expanding their usage and portfolio.

You will have the autonomy to achieve business goals with your clients and grow your portfolio. You will be the main point of contact and a business coach for your clients.

In addition, you will be involved in the ongoing review of the department’s processes, with a strong focus on continuous improvement where you will be able to contribute your ideas and perspective to move the team forward in a better way if possible.

Feel connected to our CM.com shared values

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.

• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.

• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.

• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change

Additionally, you ideally have

• A bachelor’s or master’s degree.

• Have a minimum of 2 years’ experience in customer success or as a consultant within the technology sector.

• Fluency in Dutch, proficient in French and English.

• Strong communication skills with a strategic mindset.

• An interest in building and maintaining strong relationships with a variety of customers.

• Self-starter and a strong team player. 

• No issues with 38 hours per week.

• No problem with commuting to our Belgian office in Mechelen.

Benefits of working at CM.com

Your journey starts with the 3-day Global Onboarding at our Breda HQ. It's your fast track to CM.com awesomeness. Dive deep into our culture, connect with fellow game-changers, and get ready to join informative sessions, practical workshops, and great fun.

As a Club Member, you'll unlock a world of incredible benefits:

• Value for work: an uncapped commission scheme. 

• Invest in your future: A solid group insurance. 

• Recover in the best circumstances: An hospitalization insurance. 

• Lunch or groceries on us: Meal vouchers. 

• Take your time off: You have 6 more days off, so 26 vacation days in total. 

• Stay online and connected: A laptop and a mobile subscription to stay connected with all your clients, colleagues and friends. 

• Own your success: Become a shareholder with our Employee Share Purchase Program. 

• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing. 

• Life's a party:  Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone. 

• Fuel your mind: Daily healthy fresh fruit to keep you energized. 

Here, diversity is our superpower. We celebrate every member, regardless of age, background, or beliefs. At CM.com, everyone gets VIP access – because together, we rock!