Financial Risk & Fraud Manager

Be part of CM.com. Step into a role where you’ll be empowered to connect and drive change at CM.com.

We are looking for an experienced Financial Risk / Fraud Manager to safeguard our company against financial risks and fraud. With your expertise, you'll help protect CM.com's financial integrity while enabling sustainable growth.

You may already know us from those seamless SMS or WhatsApp messages you receive, the tickets you effortlessly grab for that upcoming festival, pay for anything with our payment solutions, or even through chatting with the helpful AI chatbot for support. All our services are integrated into our unique business structure, which consists of four business units: Connect, Pay, Live & Engage.

Our people are the spark that ignites innovation. CM.com colleagues are fueled by a passion for technology and a dedication to making a difference.

Since 1999, our philosophy has remained the same: “Do what you like, do what you’re good at, and contribute”.

The Team

You will be part of the Risk & Compliance team, currently consisting of 7 colleagues in Risk Management & Compliance positions. The team culture can best be described as open, collaborative, passionate and eager. All members are professionals, taking the extra mile to support the organization. Each member is valued for their constructive opinion and willingness to support each other, the rest of the organization and come to excellent results. The team is (mainly) located in the Breda office, our Headquarters.

You will collaborate closely with the Head of Risk & Compliance, and various other stakeholders, e.g. Legal counsel, HR professionals, Finance Operations, Reporting, Business unit Leaders, (internal/external) auditors and the compliance experts.

What you will do

As the Financial Risk & Fraud Manager at CM.com, you will take the lead in protecting our organization from financial risks and fraud. Working closely with the Risk & Compliance team, you will:

• Identify, assess, and test controls for financial and fraud risks, ensuring proper mitigation measures are in place within the operation.

• Improve operational processes by embedding internal controls to prevent financial and fraud risks.

• Monitor and oversee improvement actions where financial & fraud risks are inadequately managed.

• Drive key projects, such as implementing group-wide KYC processes and setting credit limits.

• Manage ad hoc fraud investigations in collaboration with Internal Audit and oversee the implementation of corrective actions.

• Report and escalate fraud risks to senior management and relevant departments, ensuring timely resolutions.

• Align fraud risk management strategies with CM.com's risk appetite and regulatory standards.
  

This role offers the opportunity to shape CM.com’s financial integrity and drive impactful improvements across our global operations.

• You focus on the products that are enabled by E-mail. This includes the E-mail gateway, but also the onboarding, configuration, logging and data analytics tooling. Essentially everything that a modern e-mail solution entails.

• You ensure that our customers can rely on a globally redundant platform through continuous development and new points of presence (datacenter locations) and connectivity.

• You understand that our services are an essential part of our customer’s business operations and stability, and reliability is therefore critical. Scalability is not an afterthought, but an essential part of the product development.

• You play a pivotal role in the global expansion of the product as well as new commercial activities. This means that you enjoy working in an international setting and are willing to travel to customers, events or one of our global offices.

• You enjoy working in a fast-paced, dynamic team. We are starting this product now, but expect to have millions of messages processed within 12 months.

Feel connected to CM.com’s shared values:

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.

• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.

• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.

• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change
  

Additionally, you ideally have:

• Educational Background: A Bachelor’s or (preferably) Master’s degree in a relevant field.

• Relevant Experience: Preferably 5+ year of experience in financial control, accounting, auditing, compliance or similar field of work, with a proven ability to work independently in an autonomous role. Experience in and knowledge of financial processes (e.g. hire to retire, order to invoice, record to report, and purchase to pay) is a preferred.

• Company characteristics: Experience in a company subject to mandatory compliance requirements (e.g. Payments Service Provider), ideally within a global organization is preferred.

• Language Skills: Full proficiency in English is essential, and fluency in Dutch is highly preferred.

• Communication & Collaboration: Excellent communication skills with the ability to effectively manage and engage stakeholders at all levels. Driven to collaborate to achieve results, resilient and show a “ can do” mentality.

And you're excited to work from our Breda office alongside your colleagues.

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

Benefits of working at CM.com

Your CM.com journey starts with the 3-day Global Onboarding at our Breda HQ. Dive deep into our business, our unique culture, and connect with your colleagues from all over the world.

As a CM.com Club Member, you'll unlock a world of incredible benefits:

• Fuel your mind: Daily healthy lunches and snacks to keep you energized.

• Effortless commutes: Shuttle mobility cards and company cars get you where you need to be.

• Invest in your future: A solid pension plan.

• Take your time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.

• Life's a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.
  

Here, diversity is our superpower. Our diverse perspectives fuel innovation and drive us forward. We celebrate every member, regardless of age, background, or beliefs. At CM.com, everyone gets VIP access – because together, we rock!