Customer Success Manager Live

We connect @CM.com
CM.com is a fast growing, listed, and global tech company. We offer over 40 software products to our customers, which you’ve probably already touched by receiving text or WhatsApp messages, buying tickets for festivals or while chatting via an AI chatbot for your support questions. We help create the ultimate customer experience for our customers to you, the end user.

All techy stuff, but we believe in people that make the difference. And that is exactly what our bright bunch of ambitious caring colleagues do. Every day. Together. Entrepreneurial people are the beating heart of our club. And this way, we can take on any challenge that comes our way. Our credo has been the same since the beginning in 1999 : “Do what you like, do what you’re good at, and contribute.”

What you will do

You will work in a team of 7 Customer Success Managers focused on helping our Museum and Parker customers both onboard as new customers and in the optimal use of the ticketing platform. Selling Tickets is one of the roots of CM.com and in this product we focus on Museums and Parks across the Netherlands.

As a Customer Success Manager, you will play a pivotal role in ensuring our clients derive maximum value from our solutions, achieve their desired outcomes, and ultimately become our brand advocates. Your primary focus will be to foster strong relationships with our clients, helping them realize the full potential of our products while expanding their usage and portfolio.

In addition, you will be involved in the ongoing review of the department's processes, with a strong focus on continuous improvement where you will be able to contribute your ideas and perspective to move the team forward in a better way if possible.

You connect with us, if you

• Bachelor level of working and thinking;
• Minimum 3+ years of working with SaaS platforms, preferably supporting clients in their optimal use. Technical thinking is a plus.
• Fluent in Dutch because the clients you will manage will be Dutch-speaking. English is a plus as we are an international and multicultural company.
• We like to work from the office, so living on travel distance from Rembrandt Park (Amsterdam) is a must

Benefits of working @CM.com
During our Global Onboarding program we want you and all our other new Club Members to have a complete deep dive into the culture of CM.com. An exciting program will be waiting for you! Furthermore we come together as a club during the Friday afternoon drinks, and our Healthy Free office breakfast and lunch.

• Your salary is a given, and we offer a pension plan of 8% of your monthly salary, 25 holidays, holiday allowance and if you need to travel we got you covered.
• You have the possibility to participate in our Employee Share Purchase Program and get a discount on purchasing company shares.
• And if you want to develop yourself professionally we offer internal and/or external training courses like Udemy and the CM Academy. To promote knowledge sharing we organize different types of Meet-Ups with external speakers.

Ready to join the Club? Apply now!
Yes! Apply via the company website and the assigned Recruiter will be in touch. Ready to join the club?

AND we are transparent, humble, and approachable regardless of age, culture, background, gender or religion e.g. Everyone is allowed backstage and allowed on the VIP deck, together.