Partner Manager - East US/CA Region

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Now, we’re looking for a Partner Manager to join our North America Sales Team.

What you will do

We are building the ultimate Global AI-Powered Customer Engagement Platform that lets businesses connect with customers, automate work, and handle every interaction through one reliable, user-friendly platform. That is our mission for 2026.

 
As the Regional Partner Manager - East, you will play a pivotal role in driving CM.com's growth by recruiting, onboarding, and enabling strategic partners across the eastern United States and Canada.

This is a quota-bearing sales position that requires a dynamic individual with a proven track record in partner management, business development, and sales execution. You will be responsible for building strong relationships with partners, educating them on CM.com's solutions, and ensuring their success in delivering value to their customers.

In your first 12 months, you will:

• Partner Recruitment: Identify, engage, and recruit new strategic partners in the eastern region to expand CM.com's partner ecosystem.

• Enablement & Education: Train and educate partners on CM.com's product portfolio, value propositions, and sales strategies to ensure they are equipped to succeed.

• Sales Execution: Collaborate with partners to drive joint sales opportunities, meet revenue targets, and achieve quota objectives.

• Relationship Management: Build and maintain strong, long-term relationships with partners, acting as their primary point of contact for support and collaboration.

• Market Analysis: Monitor market trends, competitor activities, and partner performance to identify growth opportunities and optimize strategies.

• Collaboration: Work closely with internal teams, including marketing, product, and customer success, to align partner strategies with CM.com's overall business goals.

• Reporting: Provide regular updates on partner performance, pipeline development, and revenue forecasts to the Director of North America.

That’s why you ideally have

• Experience: Minimum of 5 years in partner management, channel sales, or business development, preferably in SaaS, cloud software, or technology solutions.

• Sales Acumen: Proven ability to meet or exceed sales targets and quotas in a partner-driven environment.

• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex solutions in a clear and compelling manner.

• Relationship Building: Strong interpersonal skills with a focus on building trust and collaboration with partners.

• Strategic Thinking: Ability to analyze market trends and develop strategies to drive partner success and revenue growth.

• Technical Knowledge: Familiarity with conversational commerce, mobile messaging, payments, and AI-driven solutions is a plus.

• Education: Bachelor's degree in business, marketing, or a related field preferred.

• Travel: Willingness to travel within the eastern United States and Canada as needed (up to 30%).

The reality at CM.com

We believe honesty creates better matches. So here it is:

• Priorities can shift quickly as technology and insights evolve.

• AI will change how your role looks, fast. Some tasks you do today may disappear next year.

• We move before everything is finished or polished.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection.

Speed and Change

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.

Company Benefits

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com club member, you’ll have the following benefits:

• A unique 3-days Global Onboarding program in our Headquarters in the Netherlands, a deep dive into the culture of CM.com.

• Competitive base salary with performance-based incentives.

• Comprehensive benefits package, including health, dental, and vision insurance.

• Opportunities for professional growth and development in a fast-paced, innovative environment.

• A collaborative and inclusive company culture that values diversity and creativity.

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.