Sales Development Representative

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

At CM.com, we help businesses serve, sell, interact, and engage through one Global AI-Powered Customer Engagement Platform. We connect conversations, customer data, and AI to help organisations grow faster - together. Our platform spans four core business units: Connect, Pay, Live, and Engage.

We’re looking for a high-energy, ambitious Sales Development Representative (SDR) to drive growth across our Connect and Engage solutions in the UK market. If you’re commercially sharp, curious about AI, and motivated by building a pipeline that converts into real revenue - this role is for you.

What you will do

We are building the ultimate Global AI-Powered Customer Engagement Platform that lets businesses connect with customers, automate work, and handle every interaction through one reliable, user-friendly platform. That is our mission for 2026.

As an SDR at CM.com, you’ll be the engine of new business growth.

In your first 12 months, you will:

• Engage high-intent inbound leads and product-qualified users, identifying buying signals and converting them into qualified opportunities.

• Run structured discovery conversations to understand customer challenges, use cases, and buying readiness.

• Deliver compelling positioning of CM.com’s Engagement Platform.

• Execute targeted outbound prospecting into priority accounts and verticals.

• Personalise outreach across multiple channels (phone, email, LinkedIn).

• Partner closely with Account Executives to ensure seamless handover of Sales Qualified Leads (SQLs).

• Share market insights and feedback to improve messaging and pipeline conversion.

• Your impact: build high-quality pipeline that drives revenue and long-term customer success.

That’s why you ideally have

• A Bachelor’s degree in Sales, Marketing, Business Administration, or a related field (a Master’s degree is a plus).

• 1–3 years of experience in SDR, BDR, or B2B sales (SaaS or tech preferred).

• Strong outbound prospecting skills and confidence on the phone.

• Commercial curiosity and ability to understand technical solutions.

• Excellent written and verbal communication skills.

• Highly organised and self-driven.

• Coachable, resilient, and motivated by targets.

The reality at CM.com

We believe honesty creates better matches. So here it is:

• This is a hybrid role, you will work 3 days a week in our London office.

• Priorities can shift quickly as technology and insights evolve.

• AI will change how your role looks, fast. Some tasks you do today may disappear next year.

• We move before everything is finished or polished.

• For this position, we can only consider candidates who already hold a permanent work and residence permit for the UK.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

Speed and Change

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.

Company Benefits

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com club member, you’ll have the following benefits:

• Competitive base salary + performance-based bonus

• 22 vacation days + option to buy more

• Pension plan & travel reimbursement

• Mobile phone allowance

• Weekly lunch allowance

• Employee Share Purchase Program

• Clear development path toward Account Executive or other commercial roles

• Comprehensive onboarding and training via our Global Onboarding Program

• Access to CM Academy and structured learning programs

• Work at the forefront of AI-driven customer engagement

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.