Sales Development Representative (DACH Region/)

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Now, we’re looking for a Sales Development Representative to join our Sales Team in the DACH Region.

What you will do

We are building the ultimate Global AI-Powered Customer Engagement Platform that lets businesses connect with customers, automate work, and handle every interaction through one reliable, user-friendly platform. That is our mission for 2026.

As a Sales Development Representative, your main responsibility is to drive outbound lead generation for our Engage & Live products, ranging from AI Solutions to Ticketing for the events business. This role is crucial for our commercial organization to meet our ambitious new business growth targets.

This position offers a challenging and rewarding opportunity for individuals aspiring to build a career in software sales. It serves as an excellent first or second step in your commercial career, allowing you to work according to the CM.com Sales Methodology and play a key role in educating, qualifying, and developing new target accounts.

You will have the autonomy to demonstrate your entrepreneurial skills and create sales-ready leads and opportunities for innovating products in the field of customer engagement.

An exciting aspect of this role is the close collaboration with the marketing team on one end and experienced sales colleagues in the commercial be on the other. After engaging with prospects, you will be responsible for scheduling follow-up meetings with the account executive you closely collaborate with.

In addition to this, you will:

You have the freedom to show your entrepreneurship and gain the confidence to work independently.

In your first 12 months, you will:

• Learn everything about customer engagement technology and AI.

• Visit the Breda Headquarters for a 3 day onboarding program and meet with people from all over the world at CM.com

• Generate highly qualified sales leads for our Engage & Live sales teams trough outbound dials, sending personalized emails and videos, demonstrating social selling and be visible on important key events within the industry;

• Research and generate prospective customers to identify how CM.com can provide value;

• Get used to Salesforce, Outreach, LinkedIn Sales navigator, to systematically achieve your goals and perform one step better every day;

• Be able to Identify key decision makers and find out the budget when you are talking to potential customers;

• Improve processes using AI, automation and smart tooling

• Make decisions fast, test ideas, and learn from what doesn’t work

• Help shape how this role will look a year from now

• Success is measured by impact, not by perfect plans.

That’s why you ideally have

• A Bachelors or a Masters degree;

• A desire to pursue a career in (Software) sales, or your’e looking to make that first career switch;

• Great communication and convincing skills;

• A curious and eager mindset, able to start and lead conversations;

• View "No" as just the beginning, and use creativity to achieve goals;

• Full proficiency in German and English.

The reality at CM.com

We believe honesty creates better matches. So here it is:

• You work on-site with your team, collaboration happens face to face.

• Priorities can shift quickly as technology and insights evolve.

• AI will change how your role looks, fast. Some tasks you do today may disappear next year.

• We move before everything is finished or polished.

• For this position, we can only consider candidates who already hold a permanent work and residence permit for Germany.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

Speed and Change

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.

Company Benefits

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com club member, you’ll have the following benefits:

• Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Lease-a-bike: The option to lease-a-bike via CM.com.

• Time off: Recharge with 28 vacation days.

• Value for work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses.

• Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, and a clear sales growth plan, ensuring you’re always learning and evolving.

• Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues.
  

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.