Account Executive

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

At CM.com, we help businesses serve, sell, interact, and engage through one Global AI-Powered Customer Engagement Platform. We connect conversations, customer data, and AI to help organisations grow faster - together. Our platform spans four core business units: Connect, Pay, Live, and Engage.

We’re looking for an Account Executive with 3–5 years of SaaS sales experience to join our UK commercial team. This is a revenue-focused role with real autonomy, impact, and a clear path toward senior commercial leadership. We’re looking for a dedicated AE with a proven track record in B2B sales and a passion for driving growth.

What you will do

We are building the ultimate Global AI-Powered Customer Engagement Platform that lets businesses connect with customers, automate work, and handle every interaction through one reliable, user-friendly platform. That is our mission for 2026.

You will own the full sales cycle - from prospecting through close - helping UK businesses unlock value with CM.com’s platform.

In your first 12 months, you will:

• Build, qualify, and close new business opportunities, owning revenue attainment and contributing to forecast accuracy.

• Manage the full sales cycle - lead discovery, tailor solution positioning, deliver compelling demos with our Technical Consultants, negotiate commercial terms, and close deals.

• Develop and execute strategic account plans for target segments, using a deep understanding of customer needs to drive success.

• Partner with new customers during their first year to understand evolving needs, proactively positioning additional CM.com solutions to drive measurable expansion and long-term value.

• Collaborate cross-functionally with SDRs, Marketing, Account Management, Customer Success, and Product to accelerate pipeline and improve conversion.

• Leverage CM.com’s AI-powered solutions to demonstrate measurable business impact and ROI for customers.

• Act as a trusted advisor to prospects and clients, building long-term relationships and identifying expansion opportunities.

That’s why you ideally have

• Bachelor’s degree or equivalent commercial experience.

• 3–5 years of B2B SaaS sales experience, who is looking to take the next step.

• Strong hunter mentality, comfortable owning the full sales process.

• Skilled at consultative selling with the ability to articulate value and differentiate solutions.

• Excellent communication, negotiation, and presentation skills.

• Experience with CRM tools (Salesforce preferred) and disciplined sales planning.

• Motivated, coachable, and thrives in a fast-paced, high-growth environment.

The reality at CM.com

We believe honesty creates better matches. So here it is:

• This is a hybrid role, you will work 3 days a week in our London office.

• Priorities can shift quickly as technology and insights evolve.

• AI will change how your role looks, fast. Some tasks you do today may disappear next year.

• We move before everything is finished or polished.

• For this position, we can only consider candidates who already hold a permanent work and residence permit for the UK.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

Speed and Change

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.

Company Benefits

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com club member, you’ll have the following benefits:

• Competitive base salary + performance-based bonus

• 22 vacation days + option to buy more

• Pension plan & travel reimbursement

• Mobile phone allowance

• Weekly lunch allowance

• Employee Share Purchase Program

• Comprehensive onboarding and training via our Global Onboarding Program

• Access to CM Academy and structured learning programs

• Work at the forefront of AI-driven customer engagement

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.