Account Executive

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Now, we’re looking for an Account Executive with multiple years of SaaS sales experience to join our Italian commercial team! This is a revenue-focused role with real autonomy and impact. We’re looking for a dedicated sales professional with a proved track record in B2B sales and a passion for driving growth and AI.

What you will do

We are building the ultimate Global AI-Powered Customer Engagement Platform that lets businesses connect with customers, automate work, and handle every interaction through one reliable, user-friendly platform. That is our mission for 2026.

You will own the full sales cycle - from prospecting through close - helping Italian businesses unlock value with CM.com’s platform.

In your first 12 months, you will:

• Build, qualify, and close new business opportunities, owning revenue attainment and contributing to forecast accuracy.

• Take ownership of the entire sales cycle – outbound prospection, lead discovery, tailor solution positioning, deliver compelling demos, negotiate commercial terms, and close deals. Managing the entire sales cycle from the first conversation to the final handshake: you’ll play a key role in driving CM.com’s growth. At least ¼ of your pipeline should come from your outbound prospection and connections.

• Work closely with your colleagues in Italy and from all over the world: Collaborate cross-functionally with SDRs, Marketing, Account Management, Customer Success, and Product to accelerate pipeline and improve conversion.

• Make decisions fast, test ideas, and learn from what doesn’t work. You’ll have the freedom and ownership to experiment with new approaches, adapt quickly, and continuously improve your strategies. You’ll craft and execute strategic prospecting plans tailored to your Target Account Lists and key industries. You’ll test new approaches, learn from the outcomes, and continuously refine your strategies to maximize impact. You will have the maximum autonomy and responsibility: you are the owner of the final output.

• Help shape how this role will look a year from now. This is a dynamic role where you’ll have the opportunity to rethink workflows, explore new technologies, and contribute to the evolution of CM.com’s sales strategy.

• Success is measured by impact, not by perfect plans. Your contributions will directly impact CM.com’s ability to grow, helping businesses communicate effectively and elevate their customer engagement.

That’s why you ideally have

• A bachelor’s or master’s degree.

• A few years of B2B sales experience, preferably in a SaaS, AI, or tech-driven environment with a consultative approach.

• Strong hunter mentality, comfortable owning the full sales process.

• Skilled at consultative selling with excellent communication, negotiation, and presentation skills.

• Fluency in Italian and English.

The reality at CM.com

We believe honesty creates better matches. So here it is:

• This is a hybrid role; you will work 2-3 days a week in our Milan office.

• Priorities can shift quickly as technology and insights evolve.

• AI will change how your role looks fast. Some tasks you do today may disappear next year.

• We move before everything is finished or polished

• For this position, we can only consider candidates who already hold a permanent work and residence permit for Italy.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.

Every CM.com colleague, connects to our 4 shared values:

Drive and Lead

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

Speed and Change

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.

Company Benefits

At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com club member, you’ll have the following benefits:

• Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.

• Fuel your mind: We will offer you meal vouchers to ensure daily healthy lunches and snacks to keep you energized.

• Your Development: We support your growth and development through initiatives like the CM Academy, the Young Professional Program, and our own CM Business Adventure (CMBA), Udemy, ensuring you’re always learning and evolving

• Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.

• International AI-first company: You will be part of the Italian team, focused on the Italian market but you will collaborate with all international colleagues. You will work at the forefront of AI-driven customer engagement in an AI-first company.

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.