Imagine a world where every interaction feels effortless. That's what we strive for at CM.com. The world has never innovated as quickly as it is today, and CM.com is at the forefront of innovation again, placing AI at the core of our mission. To accomplish this mission, we are seeking a Customer Success Manager who will play a key role in building and maintaining sustainable relationships with the customers of our Engage business.

Our ambition is to be an AI First company, meaning we don’t just use technology; we live it. CM.com is the place for innovators who share our enthusiasm for AI—whether they're powering up our products or transforming our own operations.

If you're passionate about AI and eager to make an impact, we'd love to have you join our mission to change the way businesses and people connect.

You may already know us from those seamless SMS or WhatsApp messages you receive, the tickets you effortlessly grab for that upcoming festival, pay for anything with our payment solutions, or even through chatting with the helpful AI chatbot for support. All our services are integrated into our unique business structure, which consists of four business units: Connect, Pay, Live & Engage.

Since 1999, our philosophy has remained the same: “Do what you like, do what you’re good at, and contribute”.

What you will do 

As a Customer Success Manager in our Engage team, you’ll play a key role in helping our customers succeed with innovative solutions, for example the Mobile Marketing Cloud, Mobile Service Cloud, Inspire, Halo, and Conversational AI Cloud. You’ll be the go-to person for a portfolio of Dutch customers, primarily small and mid-sized brands. You’ll ensure they feel supported, valued, and empowered to get the most out of our products.

Your role is diverse and impactful, combining customer support, relationship building, and commercial growth. You’ll guide customers in unlocking the full potential of our Engage solutions, helping them achieve their goals while identifying opportunities to expand their usage and grow their accounts. Whether it’s answering product-related questions, following up on contracts, or spotting upsell opportunities, you’ll focus on creating meaningful connections and driving long-term success.

We’ll encourage you to take ownership of your portfolio, treating it as if it were your own business. This means proactively addressing customer needs, spotting risks, and unlocking growth potential. You’ll also keep an eye on key metrics like customer satisfaction, product usage, and account profitability to measure your impact and continuously improve.

With Engage, you’ll be at the heart of helping brands connect with their audiences through cutting-edge solutions. And don’t worry if you’re new to this—many of these skills and responsibilities can be learned along the way. What matters most is your enthusiasm, proactive mindset, entrepreneurship, and willingness to grow with us.

Feel connected to our CM.com shared values: 

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.  

• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally. 

• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.  

• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change 

Additionally, you ideally have: 

• A bachelor’s or master’s degree in Business, Economics, Sales, Marketing or a closely related field, demonstrating a strong foundation in commercial and strategic thinking

• Strong interest in customer success, account management, or a related role in the SaaS industry

• Exceptional communication skills, you are a strong networker, and you have great relationship-building capabilities

• A commercial mindset: you’re able to identify opportunities for portfolio expansion

• Availability of 32 to 40 hours per week

• Fluency in English and Dutch

• Place of residence within reasonable commuting distance of our HQ office in Breda

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together. 

Benefits of working at CM.com 

Your CM.com journey starts with the 3-day Global Onboarding at our Breda HQ. Dive deep into our organization, the four business units, our unique culture, and connect with your colleagues from all over the world.  

 
As a CM.com Club Member, you'll unlock a world of incredible benefits: 

• Fuel your mind: Daily healthy lunches and snacks to keep you energized. 

• Effortless commutes: Shuttle mobility cards and company cars get you where you need to be. 

• Value for work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses.

• Invest in your future: A solid pension plan. 

• Take your time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days 

• Own your success: Become a shareholder with our Employee Share Purchase Program. 

• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing. 

• Life's a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone. 

Here, diversity is our superpower. Our diverse perspectives fuel innovation and drive us forward. We celebrate every member, regardless of age, background, or beliefs.