Senior Credit Controller

Step into a role where you’ll connect, collaborate, and drive impactful change.

We are looking for a Senior Credit Controller who is ready to take ownership of the credit control process, ensuring timely collections, minimizing risk, and maintaining strong relationships with clients. This role directly contributes to the financial stability and growth of CM.com

At CM.com, we’re passionate about empowering businesses to deliver incredible experiences to their users. This is not just a job, it's an opportunity to change how businesses and people connect.

You may already know us from those seamless SMS or WhatsApp messages you receive, the tickets you effortlessly grab for that upcoming festival, pay for anything with our payment solutions, or even through chatting with the helpful AI chatbot for support. All our services are integrated into our unique business structure, which consists of four business units: Connect, Pay, Live & Engage.

Our people are the spark that ignites innovation. CM.com colleagues are fueled by a passion for technology and a dedication to making a difference.

Since 1999, our philosophy has remained the same: “Do what you like, do what you’re good at, and contribute”.

What you will do
The Credit Collection team comprises of three people and is part of the finance operations team, you will directly work with your counterparts from billing/accounts payable, accounting, an application manager and a business analyst. You will directly report to Joost van Heusden

As a Senior Credit Controller, you will:

• Manage diverse debtor portfolios across more than 18,000 customers and 15 global entities, navigating cultural differences, time zones, and communication styles.

• Ensure timely follow-ups on outstanding invoices via phone and email, building strong relationships with customers to achieve successful outcomes.

• Assess customer creditworthiness and mitigate financial risks while maintaining a good rapport.

• Collaborate daily with internal teams, including Sales and Management, both nationally and internationally.

• Handle and resolve disputes, maintaining an organized and up-to-date inbox.

• Lead process improvements, optimize procedures, and enhance reporting systems.

• Use tools like OnGuard for credit control and Unit4 for financial administration.
  

This is a broad, dynamic role where you will juggle multiple responsibilities and act as a key link between departments, entities, and customers.

Feel connected to our CM.com shared values

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.

• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.

• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs. 

• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change.
  

Additionally, you ideally have

• A Bachelor’s degree.

• 3+ years of relevant experience in credit control, accounts receivable, or a similar position.

• Strong analytical skills and proficiency in Excel.

• A hands-on mentality with the ability to work independently and as part of a team.

• Fluency in Dutch and English, both written and verbal

Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.

Benefits of working at CM.com
Your CM.com journey starts with the 3-day Global Onboarding at our Breda HQ. Dive deep into our organization, the four business units, our unique culture, and connect with your colleagues from all over the world.

As a CM.com Club Member, you'll unlock a world of incredible benefits:

• Fuel your mind: Daily healthy lunches and snacks to keep you energized.

• Effortless commutes: Shuttle mobility cards and company cars get you where you need to be.

• Invest in your future: A solid pension plan.

• Take your time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.

• Life's a party: Weekly drinks, board game nights, karaoke nights, yearly ski trip, and more! We have something for everyone.

Here, diversity is our superpower. Our diverse perspectives fuel innovation and drive us forward. We celebrate every member, regardless of age, background, or beliefs. At CM.com, everyone gets VIP access – because together, we rock