Account Manager

Be part of CM.com. Step into a role where you’ll be empowered to connect and drive change. We are looking for an Account Manager to further developer our business in the Belgium market! 

At CM.com, we’re passionate about empowering businesses to deliver incredible experiences to their users. This is not just a job, it's an opportunity to change the way businesses and people connect.

You may already know us from those seamless SMS or WhatsApp messages you receive, the tickets you effortlessly grab for that upcoming festival, pay for anything with our payment solutions, or even through chatting with the helpful AI chatbot for support. All our services are integrated into our unique business structure, which consists of four business units: Connect, Pay, Live & Engage.

Our people are the spark that ignites innovation. CM.com colleagues are fueled by a passion for technology and a dedication to making a difference.

Since 1999, our philosophy has remained the same: “Do what you like, do what you’re good at, and contribute”.

What you will do

CM.com has four business units. We are currently seeking an experienced account manager for the Connect business unit.

CM.com Connect offers a multichannel communication platform (CPaaS) that allows over 6000 clients in the Benelux to effectively communicate across various channels with their customers. This includes SMS, WhatsApp for Business, Voice, Email, RCS, Apple Business Chat, and other social media messaging channels.

• The account manager will focus on providing exceptional client services to enterprise clients in the Belgian market. The Belgian sales team consists of approximately 7 colleagues in various sales roles, all working together to acquire new business opportunities and maintain and expand our existing client base.
  
• You will also have a business development role, on your existing portfolio as well as regarding new logos. Within your existing portfolio, the account manager will directly interact with the main stakeholders in client organizations, such as (C-level) Technology, Security, or Marketing managers. Additionally, you will be responsible for identifying commercial opportunities for CM.com beyond your specific domain (Connect). This could include our product offerings related to customer contact software (Engage), payment solutions (Pay), or ticketing (Live).
  
• Regarding new logos, we expect you to create and carry out prospection strategies, based on your Target Account Lists per Key Industry.
  
• Visit and network on sector-specific events where we often also give keynotes (and why not give a key note yourself when you feel like it?).
  
• Manage inbound leads, generated by our high-performing central Marketing team.
  
• Understand customers’ needs.
• Give related presentations and product demos.
• Negotiate agreements.

This position reports directly to Jan Van Bosch, Country Lead.

Feel connected to our CM.com shared values

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.
• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.
• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.
• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change

Additionally, you ideally have

• A bachelor’s or master’s degree.
• Minimum of 3 years of experience in sales or key account management, preferably in corporate environments.
• Experience in a sales-driven organization with commercial targets.
• Demonstrated success in selling complex solutions in complex environments.
• Excellent communication skills and a strong commercial mindset.
• Self-starter and a strong team player.
• Industry experience in IT, Telecom, or SaaS.
• Fluency in Dutch, proficient in French and English.

Benefits of working at CM.com

During our Global Onboarding program we want you and all our other new Club Members to have a complete deep dive into the culture of CM.com. An exciting program will be waiting for you! To keep you connected with your colleagues we organize the global “Convention Weeks” in our headquarters in Breda filled with informative, practical, and fun activities.

As a Club Member, you'll unlock a world of incredible benefits:

• Effortless commutes: Your company car get you where you need to be, fuel on us as well ;-)
• Value for work: an uncapped commission scheme for all new business that you generate.
• Invest in your future: A solid group insurance.
• Recover in the best circumstances: A hospitalization insurance.
• Lunch or groceries on us: Meal vouchers.
• Take your time off: You have 6 more days off, so 26 vacation days in total.
• Stay online and connected: A laptop and a mobile subscription to stay connected with all your clients, colleagues and friends.
• Own your success: Become a shareholder with our Employee Share Purchase Program.
• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.
• Life's a party:  Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.
• Fuel your mind: Daily healthy fresh fruit to keep you energized.

Here, diversity is our superpower. We celebrate every member, regardless of age, background, or beliefs. At CM.com, everyone gets VIP access – because together, we rock!