Customer Success Manager (Music & Live)

Imagine a world where every (fan) interaction feels effortless. That's what we strive for at CM.com.

We're a global tech company, publicly traded, and growing. Our LIVE business unit and proposition are key elements to enabling that growth. We're committed to empowering festival and event promoters, venue operators, and artists to deliver great fan experiences through our ticketing, marketing, and payment solutions. Some of our partners include Tomorrowland, Dutch Grand Prix, Loveland, Boris Brechja, Pukkelpop, Harmony of Hardcore, Jaarbeurs and Hedon to name a few.

Although our work may be highly technical, our people are the spark that ignites innovation. We're a collective of ambitious minds, fueled by a passion for live experiences, technology and a dedication to making a difference within the live entertainment industry.

Since 1999, our philosophy has remained the same: “Do what you love, do what you’re good at, and contribute.”

To achieve this mission, we are looking for a Customer Success manager to grow our LIVE proposition.

What you will do

As a Customer Success Manager, you will play a pivotal role in ensuring our clients derive maximum value from our Ticketing and Engagement solutions, achieve their desired strategic goals, and ultimately become our brand advocates. Your primary focus will be to foster strong relationships with our clients, helping them realize the full potential of our products while expanding their usage and portfolio.

You will have the autonomy to achieve business goals with your clients and grow your portfolio. You will be the main point of contact and a business coach for your clients.

In addition, you will be involved in the ongoing review of the department's processes, with a strong focus on continuous improvement where you will be able to contribute your ideas and perspective to move the team forward in a better way if possible.

Benefits of working @CM.com

During our Global Onboarding program, we want you and all our other new Club Members to have a complete deep dive into the culture of CM.com. An exciting program will be waiting for you!

To keep you connected with your colleagues, we organize the global “Convention Weeks” at our headquarters in Breda filled with informative, practical, and fun activities.

As a Club Member, you'll unlock a world of incredible benefits:

• Fuel your genius: Daily healthy lunches and snacks to keep you energized.
• Effortless commutes: Shuttle mobility cards and company cars get you where you need to be.
• Invest in your future: A solid pension plan.
• Take your time off: 25 vacation days with the option to buy 10 more to provide peace of mind.
• Own your success: Become a shareholder with our Employee Share Purchase Program.
• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.
• Life's a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone

Here, diversity is our superpower. We celebrate every member, regardless of age, background, or beliefs. At CM.com, everyone gets VIP access – because together, we rock!