Product Owner Live (POS)

Imagine a world where every (fan) interaction feels effortless. That's what we strive for at CM.com.

We're a global tech company, publicly traded, and growing. Our LIVE business unit and proposition are key elements to enabling that growth. We're committed to empowering festival and event promoters, venue operators, and artists to deliver great fan experiences through our ticketing, marketing, and payment solutions. Some of our partners include Tomorrowland, Dutch Grand Prix, Loveland, Boris Brechja, Pukkelpop, Harmony of Hardcore, Jaarbeurs and Hedon to name a few.

Although our work may be highly technical, our people are the spark that ignites innovation. We're a collective of ambitious minds, fueled by a passion for live experiences, technology and a dedication to making a difference within the live entertainment industry.

Since 1999, our philosophy has remained the same: “Do what you love, do what you’re good at, and contribute.”

To achieve this mission, we are looking for a Product Owner to join our CM LIVE business unit. In CM Live, we create innovative solutions to elevate & personalize customer experience in every interaction at festivals, (sport)events and at Museums & Parcs.

As a member of the POS team, you'll work alongside six developers and a two-lead developer, reporting directly to the Head of POS Product / Innovation CM LIVE. In this role, you will collaborate closely with the other Product Owner (PO), Product Manager (PM) and Field Operations within the LIVE domain, as well as our (international) sales and client support teams. Your primary responsibilities revolve around:

1. Collaborate with the Product Development Team: Actively contribute to the product development process by managing the backlog to ensure the POS / Entrance Management product aligns with and exceeds customer expectations in key target markets. Serve as the technical expert for the POS / Entrance Management ecosystem, ensuring a seamless connection between development and market demands.

2. Maximize Customer Value through Marketing Initiatives: Play a key role in supporting our Client and Commerce teams to ensure our product delivers maximum value to potential and existing customers. Collaborate with the sales and client success teams to ensure that the product is positioned effectively in the market, sold with the intended purpose, and that customers fully leverage its features. Develop and execute go-to-market strategies, positioning, and messaging that clearly communicate the product’s benefits and use cases.

3. Customer Insights and Market Research: Conduct detailed market analysis and customer research to gather insights into market needs, competitive positioning, and industry trends. Use these insights to inform product development and marketing strategies, ensuring that the product continues to meet evolving customer demands. Work closely with internal teams to ensure alignment between market needs and product functionality.

4. Develop Product Messaging and Content: Craft compelling product messaging, marketing collateral, and content that clearly communicates the value of the POS / Entrance Management product. Collaborate with the content and design teams to create case studies, white papers, and product brochures that highlight the product's unique selling points and customer success stories.

5. Drive Product Launches and Campaigns: Lead product launches, collaborating with cross-functional teams to ensure successful execution. Develop comprehensive marketing plans, including digital marketing campaigns, event strategies, and sales enablement tools. Track and analyze the success of marketing initiatives to continuously improve strategies and outcomes.

6. Customer Advocacy and Product Evangelism: Act as a key product evangelist by engaging with customers and industry thought leaders to promote the product and build brand advocacy. Conduct training sessions, webinars, and customer presentations to highlight the product's features and benefits, ensuring customers fully utilize its capabilities.

What you will do

As the Product Owner / Project Manager for the POS team, your focus will be on the stakeholders’ aspects of our LIVE suite, which includes CDP, Inspire, and Marketing Cloud. You will ensure that these products are effectively communicated to and understood by our international sales and client teams. You will also support commercial initiatives and play a significant role in the global expansion of our products. This position offers the potential for growth into a more advanced Product Owner role as our product portfolio, team, and client base continue to expand.

Key Responsibilities:

• Support International Sales and Client Teams: Work closely with sales and client teams to address technical inquiries and clearly communicate the value of our products.
• Technical Product Communication: Simplify complex technical specifications into clear, client-friendly messages, and assist in creating sales materials.
• Contribute to Product Strategy: Collaborate with the other PO and PM to ensure product strategy and roadmaps align with our international growth objectives.
• Drive Global Expansion: Play an active role in the global rollout of our products.
• Manage the Product Backlog: Together with the PO/PM, maintain the product backlog and ensure technical priorities are aligned with commercial goals.

You connect with us, if you have:

• Excellent communication skills to effectively convey technical concepts to various stakeholders;
• Sufficient experience as a Product Specialist, ideally in a CM LIVE context, you have deep knowledge of stakeholder management.
• A keen market awareness and you are well-versed in the most relevant market tools, agencies, and trends;
• A strong interest in technical product development coupled with experience in a commercial role;
• A strategic mindset enables you to oversee and safeguard long-term goals;
• Knowledge of or interest in Angular, TypeScript, and database querying is a nice-to-have.

Benefits of working @CM.com

Your journey starts with the 3-day Global Onboarding at our Breda HQ. It's your fast track to CM.com awesomeness. Dive deep into our culture, connect with fellow game-changers, and get ready to join informative sessions, practical workshops, and great fun.

As a Club Member, you'll unlock a world of incredible benefits:

• Fuel your mind: Daily healthy lunches and snacks to keep you energized.
• Effortless commutes: Shuttle mobility cards and company cars get you where you need to be.
• Invest in your future: A solid pension plan.
• Take your time off: 25 vacation days with the option to buy 10 more to provide peace of mind.
• Own your success: Become a shareholder with our Employee Share Purchase Program.
• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.
• Life's a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.
  

Here, diversity is our superpower. We celebrate every member, regardless of age, background, or beliefs. At CM.com, everyone gets VIP access – because together, we rock!