Product Owner Merchant Administration

Imagine a world where every interaction feels effortless. That's what we strive for at CM.com.

We're a global tech company, publicly traded, and growing. You might already know us from those seamless SMS or WhatsApp messages you receive, the tickets you effortlessly grab for that upcoming festival, pay for anything with our payment solutions, or even through chatting with the helpful AI chatbot for support. We're passionate about empowering businesses to deliver incredible experiences to their users, designed to revolutionize how businesses connect with their customers.

Although our work may be highly technical, our people are the spark that ignites innovation. We're a collective of ambitious minds, fueled by a passion for technology and a dedication to making a difference.

Since 1999, our philosophy has remained the same: “Do what you love, do what you’re good at, and contribute”.

To achieve this mission, we are looking for a Product Owner Merchant Administration to streamline and enhance our merchant onboarding and management processes, ensuring compliance and control over all merchant accounts. You'll be instrumental in minimizing customer effort while upholding CM.com standards.

What you will do

As part of our Merchant Administration team, you will play a key role in driving our vision to create a frictionless and fast onboarding process. You will work alongside four developers, including two located in Spain, and a lead developer, while reporting directly to the Head of Product. In this role, you will collaborate closely not only with the development team, but also with our sales, client, and compliance teams. Your main focus, as the Product Owner of Merchant Administration, will be on customer onboarding. You will achieve this by improving the compliance onboarding app, enhancing the provisioning step, and creating a customer onboarding self-service.

Your main responsibilities include:

• Develop and execute a product vision: articulate a clear and inspiring product vision that resonates with both stakeholders and customers;

• Create the product roadmap: transform the vision into a strategic roadmap that aligns seamlessly with business objectives and fulfills the needs of your stakeholders;

• Collaborate with stakeholders: stay in close contact with your key stakeholders to understand their challenges and translate these into valuable product features;

• Manage the product backlog: prioritize tasks to ensure our development team is focused on the most impactful work;

• Lead agile processes: guide the team through agile methodologies, conducting stand-ups, refinements, sprint planning and retrospectives.

• End-to-end responsibility: Once your team finalizes a product feature, you take full responsibility for it by thoroughly testing the new functionalities and assisting stakeholders in utilizing the products effectively through comprehensive documentation and training.

Feel connected to our CM.com shared values

• Drive & Lead: We encourage the entrepreneurial spirit and are self-managed to be able to quickly grasp opportunities.

• Grow & Learn: We keep evolving our innovation capabilities and help you to get the best out of yourself, both professionally and personally.

• Together & Care: We love working together. We stimulate collaboration with utmost respect for each other regardless of gender, age, background, or beliefs.

• Speed & Change: We are an agile and dynamic organization, that keeps adapting and knows how to respond to opportunity or change

Additionally, you ideally have

• A minimum bachelor’s degree

• Fluency in Dutch and English; Spanish is a plus

• Relevant experience in the sector or as a product owner

• A passion for technology and innovation: you thrive in a fast-paced environment and are always looking for ways to improve and innovate

• Strong communication skills, are result-driven, possess analytical skills and are a team player!

• The possibility to work 32-40 hours per week

• Live in or nearby our Breda HQ

Benefits of working at CM.com

Your journey starts with the 3-day Global Onboarding at our Breda HQ. It's your fast track to CM.com awesomeness. Dive deep into our culture, connect with fellow game-changers, and get ready to join informative sessions, practical workshops, and great fun.

As a Club Member, you'll unlock a world of incredible benefits:

• Fuel your mind: Daily healthy lunches and snacks to keep you energized.

• Effortless commutes: Shuttle mobility cards and company cars get you where you need to be.

• Invest in your future: A solid pension plan.

• Take your time off: 25 vacation days with the option to buy 10 more to provide peace of mind.

• Own your success: Become a shareholder with our Employee Share Purchase Program.

• Level up your skills: Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing.

• Life's a party: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Here, diversity is our superpower. We celebrate every member, regardless of age, background, or beliefs. At CM.com, everyone gets VIP access – because together, we rock!